This Privacy Policy sets forth the terms under which Biodiv Laboratorios collects, uses, protects, and safeguards the information provided by its users and patients when using our in-person services and/or website.

Biodiv Laboratorios is committed to protecting the personal data and privacy of its users, especially information considered sensitive personal data, such as information related to clinical tests, laboratory results, and medical records.

When we ask users to provide personal information through forms, digital platforms, or directly through our services, we do so to identify the patient, properly provide our services, and comply with the laboratory’s legal, health, and operational obligations.

The information provided will be handled in accordance with this Privacy Policy.

This Privacy Policy may be modified, updated, or replaced at any time. We recommend reviewing this page periodically to ensure that you agree with any changes made.

In the event of material changes, Biodiv Laboratorios may attempt to notify users by email or other means of contact when such information is available. Otherwise, users will be deemed to have accepted the changes by continuing to use our services.

Information collected

Biodiv Laboratorios may collect personal information necessary to provide its services, which may include, but is not limited to:

Full name
Contact information (email address, phone number, or other means of communication)
Demographic information
Information required to perform clinical tests
Information required to deliver results, process orders, or issue invoices

In certain cases, we may also collect information related to clinical tests, medical history, or other medical information necessary to properly perform and interpret the requested tests.

Use of collected information

The information provided by users is used for the following purposes:

To identify patients or users of our services
To record clinical tests, requests, or contracted services
To manage sample collection and test processing
Issue results, reports, or documentation related to the requested services
Carry out administrative processes, billing, or internal control
Improve the quality of our services and platforms

Occasionally, Biodiv Laboratorios may send emails, messages, or notifications through digital channels, either directly or through third-party platforms, with information related to:

Offers and promos
New services
Relevant information about our services

These messages may be sent to the email address, phone number, or other contact method provided by the user.

The user may request to stop receiving promotional communications at any time.

However, communications necessary for the provision of services, such as the delivery of results, important notifications, invoices, or other notices related to the requested services, cannot be disabled while there is an active service relationship with the laboratory.

If the user wishes to stop receiving any type of communication, they must request the cancellation of their account or service relationship by contacting Biodiv Laboratorios directly.

Information sharing

Biodiv Laboratorios will not sell or share personal information with private companies or third parties for commercial purposes, unless there is express authorization from the patient or data subject.

However, the user acknowledges that, in accordance with applicable health regulations, certain information related to clinical tests or laboratory results may be shared with public health authorities or institutions when required by applicable legal provisions.

Likewise, Biodiv Laboratorios may provide information to competent authorities, regulatory entities, or health authorities at any level (primarily COFEPRIS or equivalent agencies) when there is a formal request, legal requirement, or applicable regulatory provision.

If a judge or judicial authority requests information related to the services provided, Biodiv Laboratorios may provide the corresponding data as required by the authority.

Information security

Biodiv Laboratorios is committed to protecting the personal information of its users.

To this end, we use technical, administrative, and operational measures designed to protect information against unauthorized access, loss, alteration, or misuse.

Our systems and platforms are continuously monitored and updated in order to maintain an appropriate level of security in the handling of information.

However, no technological system can guarantee an absolute level of security, so the user acknowledges that there may always be inherent risks associated with the use of information technologies.

In the event of a security incident or data breach, Biodiv Laboratorios will take the necessary actions to address the identified vulnerability, strengthen its systems, and prevent future incidents.

Biodiv Laboratorios will not assume liability for financial compensation arising from security incidents, and its responsibility will be limited to correcting the issue and improving its information protection systems.

Cookies

A cookie is a file sent to request permission to be stored on your device. Once accepted, the cookie is created and allows information related to web traffic and the user’s interaction with the site to be collected.

Our website uses cookies for the purpose of:

Identify visited pages
Analyze browsing behavior
Improve the user experience on the website

The information obtained through cookies is used exclusively for statistical and analytical purposes and may subsequently be deleted.

The user may delete or block cookies at any time through their browser settings. However, disabling cookies may affect the functionality of certain website features.

The cookies used by our website do not provide access to personal information stored on your device, except for information that the user voluntarily chooses to provide.

Third-party links and digital services

Our website or services may contain links to third-party websites, platforms, or services that are necessary for the operation of our services or to complement the user experience.

Likewise, Biodiv Laboratorios may use technology providers, digital platforms, or third-party services for the operation of its systems, including but not limited to messaging services, web hosting, information systems, web traffic analytics, or other technological tools necessary for the operation of our services.

Once the user accesses external links or interacts with third-party platforms, Biodiv Laboratorios has no direct control over such services and is therefore not responsible for their privacy policies or data handling practices.

We recommend reviewing the privacy policies of such services when necessary.

Control of your personal information

The personal data provided to Biodiv Laboratorios forms part of the clinical, administrative, and operational records necessary for the proper provision of laboratory services.

Due to regulatory obligations applicable to clinical laboratories and the requirements of competent health authorities, information provided by patients cannot be deleted once it has been recorded in our systems, as it must be retained as part of the history and control of the services provided.

Biodiv Laboratorios may permanently retain information and records related to clinical tests, results, administrative processes, and associated documentation in order to comply with applicable legal, health, regulatory, internal or external audit, and other operational or regulatory requirements.

In accordance with applicable personal data protection laws, the data subject may exercise their rights of access, rectification, cancellation, or objection (ARCO Rights) regarding their personal data.

However, the exercise of such rights may be subject to limitations when the retention of data is necessary to comply with legal, regulatory, health, or administrative obligations applicable to clinical laboratories.

Biodiv Laboratorios will not sell, transfer, or distribute the personal information collected without the data subject’s consent, except in cases established by applicable law or when required by a competent authority.

Changes to the Privacy Policy

Biodiv Laboratorios reserves the right to modify, update, or replace the terms of this Privacy Policy at any time.

Any changes will be published on this same page.

Contact us

For any questions, requests related to your personal data, or clarifications regarding this Privacy Policy, you can contact us through the following channel:

Email: contacto@biodiv.mx